Cancellation & Refund Policy

Players may cancel a confirmed booking through the Platform. Cancellation eligibility for a refund may depend on the Spot, the booking schedule, and the timing of the cancellation request relative to the start time.

The cancellation window and refund amount for a specific booking will be shown at the time of cancellation.

If an Operator needs to cancel a confirmed booking (for example, due to weather, facility issues, or unforeseen circumstances), affected Players will receive a full refund of the booking amount.

If a Player does not arrive at the scheduled time and does not cancel in advance, the booking is considered a no-show and is generally non-refundable.

Approved refunds are processed back to the original payment method through our payment provider. Refunds typically appear within 5 to 15 business days, depending on your bank or e-wallet.

Convenience fees charged at checkout are non-refundable unless required by law or as part of an Operator cancellation.

If you have a concern about a charge, cancellation, or refund, contact us at angelo@getbloc.io and we will help resolve it.